I can't access my Media Library file

Having issues accessing your Media library files? Here are several possible problems and solutions to consider:

Problem Solution
File size too large Keep the size under 1 MB. Optimize images and PDF files before uploading them. Larger file sizes will take longer to publish, currently up to 5 hours.
Special characters in the title field Remove apostrophes, commas, etc.
Direct URL is broken You are using an external URL path to the Media library file rather than a link built within T4 that points to the file in the Media Library. TerminalFour will only retain files that have an active link from a T4 page. If you reset these links directly to the file in the Media Library the external links will be repaired and remain active.


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